Terms of Service

Inspection scope and limitations

The agreed package and property-specific scope govern each inspection. Accessible visual observations, moisture investigation and justified sampling reflect conditions at the visit. Concealed areas, destructive investigation, remediation, repairs and specialty tests are excluded unless agreed in writing. Cleanup and remediation are performed separately by independent providers chosen by the customer; MoldHawk provides investigation, testing and independent reporting. Findings and lab results do not establish medical diagnoses or guarantee that every concealed condition has been identified.

Scheduling and property access

Selecting a window submits an appointment request until MoldHawk confirms the visit. Provide accurate property details, an on-site contact and access instructions. Changes to scope, access or location require reconfirmation.

Payments and additional work

Any enabled online card payment is handled by the connected payment provider. MoldHawk does not receive your full card details. Additional samples or services require a confirmed quote and customer approval. Each inspection has a separate order, payment record and receipt.

Cancellations, rescheduling and refunds

Payments are non-refundable except where required by applicable law. See the Cancellation & Refund Policy at /refund-policy. Rescheduling is free with at least 48 hours’ notice, subject to availability. For changes within 48 hours or missed appointments, contact support@moldhawk.com or (213) 725-9582. The no-refund policy applies except where applicable law requires otherwise.

Reports and delivery

PDF inspection and laboratory reports are attached to the relevant order and become downloadable only after release. Laboratory turnaround and report-delivery timing are confirmed for each order. No automatic delivery deadline is promised.

Contact MoldHawk

Email: support@moldhawk.com · Phone: (213) 725-9582