Cancellation & Refund Policy
Updated October 15, 2026
No refunds
MoldHawk payments are non-refundable. Canceling an appointment does not create eligibility for a refund of inspection charges or laboratory testing fees. This policy does not limit refund rights or remedies required by applicable law.
Rescheduling
Rescheduling is free with at least 48 hours’ notice before your scheduled appointment, subject to availability. For requests within 48 hours or a missed appointment, contact support@moldhawk.com or (213) 725-9582 so the team can review your request. Payments remain non-refundable except where applicable law requires otherwise. A new appointment is confirmed only when the team or booking system confirms the change.
Laboratory testing
Included samples follow the purchased scope. Additional testing must be quoted and approved before it is performed. Lab charges are covered by the no-refund policy, subject to applicable law. Sample processing cannot necessarily be stopped after laboratory submission.
If MoldHawk cannot perform the service
Contact the team to resolve the appointment and payment. The no-refund policy does not waive legal obligations when a purchased service cannot be provided.
Policy acknowledgment
Customers must acknowledge this policy and the Terms of Service before payment. Each inspection remains a separate order with its own payment and appointment.